Skip to content
FREE SHIPPING ON ALL ORDERS300 Rs OFF for new customersCOD availableExtra 100 Rs OFF on prepaid orders7 day return policyFREE SHIPPING ON ALL ORDERS300 Rs OFF for new customersCOD availableExtra 100 Rs OFF on prepaid orders7 day return policyFREE SHIPPING ON ALL ORDERS300 Rs OFF for new customersCOD availableExtra 100 Rs OFF on prepaid orders7 day return policyFREE SHIPPING ON ALL ORDERS300 Rs OFF for new customersCOD availableExtra 100 Rs OFF on prepaid orders7 day return policy

Search

Login

0

Cart

Search Products

Exchange & Return

Exchange & Return

Exchange & Return Policy

At XYST, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and hassle-free exchange and return process.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Returns or exchanges are only applicable for items purchased directly from our website.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products marked as Final Sale / Non-Returnable

  • Used, damaged, or altered items

  • Items without original packaging or tags

3. Exchange Policy

  • Exchanges are allowed for size issues, damaged products, or incorrect items received.

  • If the requested item is unavailable, you may opt for a store credit or refund.

  • Exchange requests must be initiated within 7 days of delivery.

4. Return Process

To initiate a return:

  1. Email us at support@xystonline.com with your order details.

  2. Provide clear images (if item is damaged or incorrect).

  3. Our team will verify and arrange a pickup or provide return instructions.

5. Refund Policy

  • Once the returned product is received and inspected, your refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

6. Shipping Charges

  • Free return shipping for damaged or incorrect items.

  • For other returns, a nominal shipping fee may be deducted.

7. Damaged or Incorrect Products

If you receive a damaged or wrong item:

  • Notify us within 48 hours of delivery.

  • Share clear photos for quick resolution.

  • We will arrange a replacement or full refund at no extra cost.

8. Contact Us

For any queries related to returns or exchanges, reach out to us:

We appreciate your trust in XYST and are committed to providing you with the best shopping experience.

Add notes for your order
SCROLL UP