Exchange & Return
Exchange & Return Policy
At XYST, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and hassle-free exchange and return process.
1. Eligibility for Returns & Exchanges
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Items must be returned within 7 days of delivery.
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Products must be unused, unwashed, and in original condition with all tags and packaging intact.
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Returns or exchanges are only applicable for items purchased directly from our website.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
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Products marked as Final Sale / Non-Returnable
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Used, damaged, or altered items
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Items without original packaging or tags
3. Exchange Policy
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Exchanges are allowed for size issues, damaged products, or incorrect items received.
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If the requested item is unavailable, you may opt for a store credit or refund.
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Exchange requests must be initiated within 7 days of delivery.
4. Return Process
To initiate a return:
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Email us at support@xystonline.com with your order details.
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Provide clear images (if item is damaged or incorrect).
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Our team will verify and arrange a pickup or provide return instructions.
5. Refund Policy
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Once the returned product is received and inspected, your refund will be processed within 5–7 business days.
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Refunds will be issued to the original payment method.
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In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
6. Shipping Charges
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Free return shipping for damaged or incorrect items.
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For other returns, a nominal shipping fee may be deducted.
7. Damaged or Incorrect Products
If you receive a damaged or wrong item:
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Notify us within 48 hours of delivery.
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Share clear photos for quick resolution.
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We will arrange a replacement or full refund at no extra cost.
8. Contact Us
For any queries related to returns or exchanges, reach out to us:
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📧 Email: contact@xystonline.com
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📞 Customer Support: Available 24/7
We appreciate your trust in XYST and are committed to providing you with the best shopping experience.