shipping

Shipping Policy

At XYST, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below for complete details.

1. Order Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped on Sundays or public holidays.

• You will receive a confirmation message once your order is successfully placed.

2. Shipping Time & Delivery

• Standard delivery time is 5–7 business days across India.

• Delivery timelines may vary depending on your location and external factors.

• Remote areas may take slightly longer for delivery.

3. Shipping Charges

• We offer Free Shipping on all prepaid orders.

• A nominal fee may apply for Cash on Delivery (COD) orders.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email/SMS.

• You can track your shipment in real-time through the courier partner’s website.

5. Delays & Exceptions

• Delivery may be delayed due to:

  • Weather conditions

  • Logistics issues

  • High order volumes

• We will keep you informed in case of any significant delays.

6. Incorrect Address

• Please ensure your shipping details are correct at checkout.

• We are not responsible for delays or losses due to incorrect or incomplete addresses.

7. Undelivered Packages

• If a package is returned to us due to failed delivery attempts, we will contact you for re-shipping.

• Additional shipping charges may apply for re-delivery.

8. Damaged Packages

• If your package arrives damaged, please do not accept it or report it immediately.

• Contact us within 48 hours with photos for quick resolution.

9. Contact Us

For any shipping-related queries:

• 📧 Email: contact@xystonline.com

• 📞 Customer Support: Available 24/7

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We aim to provide a smooth and reliable shipping experience for every order you place with XYST.